Shipping Policy - Morsvyn

Trade name: Morsvyn

Phone number: 01202 482917

Email: Support@morsvyn.store

Physical address: 24 Reforne, Easton, DT5 2AL, United Kingdom

1. Order Processing

All orders will be processed within 2–3 business days after payment confirmation, excluding weekends and UK public holidays. Orders placed on weekends or bank holidays will start processing on the next working day. Please double-check your shipping address at checkout. We cannot amend delivery details once the parcel has been dispatched.

2. Shipping & Delivery Time

• Order processing: 2–3 business days
• Transit time: 7–21 business days from dispatch Delivery times are estimates only and not guaranteed. Delays may be caused by customs inspection, holiday peak seasons, bad weather, or courier disruptions.

3. Shipping Tracking

Once your parcel is shipped, we will send a confirmation email with your tracking number and tracking link to your registered email address. You can track your shipment online anytime.

4. Customs, Duties & Taxes

For international shipments: Import VAT, duties, customs clearance fees or local taxes may be charged by the destination country. All such charges are the buyer’s responsibility. Morsvyn will not cover any customs-related costs.

5. Lost, Stolen or Damaged Parcels

• If tracking shows delivered but you have not received your package: Contact your local courier first and email us within 7 calendar days.
• If items arrive damaged: Send clear photos of packaging and defective items within 48 hours upon delivery for investigation.
• Parcels officially confirmed lost by the courier qualify for refund or replacement after verification.

6. Returns & Refunds

Our return window is 30 calendar days starting from the day you receive the goods. Products must be unused, in original packaging and resalable condition to be eligible for return. Buyers bear return shipping fees unless the item is defective or incorrectly shipped by us.

7. Delivery Restrictions

We do not ship to PO boxes for most international destinations. A full residential or commercial street address is required.

8. Contact

If you have any shipping-related questions, reach us at Support@morsvyn.store.